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Broken Microwave

I hired Merry Maids to do a move out cleaning for my house I am planning to rent out. The kitchen bottom cabinets were not cleaned and they broke my microwave. I contacted the Kernersville office about my microwave. He said he would asked the girls to confess who broke it. Apparently no one confessed, but my microwave was not broken before they came. He is refusing to address this and basically calling me a liar. I am very offended by this as I am not a liar. I would like to have my microwave fixed or replaced

User's recommendation: Buyer beware.

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ID
#2355657 Review #2355657 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Incompetent cleaning. Did 3 rooms, that's the extent of my deep cleaning..

Update by user Jun 07, 2021

Spoke to the owner or manager or boss whatever he is and he blamed me for them not finishing their job. If you sleep some of the reviews you will see they do the same thing to other people.

Original review posted by user Jun 07, 2021
I hired Merry Maids to deep clean my 3 bedroom home. After complaining that they need 2 more hours, I told them what I needed. Dust, glass tops, floor cleaned. They didn't deep clean anything. My second bedroom, my kitchen and appliances, family room and my small bathroom, never touched. There were 2 women who worked too slow. job

User's recommendation: Do not hire Merry Maids.

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ID
#2593492 Review #2593492 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Service
Merry Maids Cleaning Service
Cons
  • Lousy customer service
  • There lack of professionalism
  • Poor customer service
Loss
$145
Preferred solution
Full refund

2 out of three employees not wearing masks

I called Merry Maids and the woman i spoke with acted as if this was a personal problem and not a public health Pandemic.

User's recommendation: DO NOT USE THIS COMPANY.

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ID
#2388259 Review #2388259 is a subjective opinion of poster.
Location
Flagstaff, Arizona
New Reviewer
Completely disappointed. First cleaning was terrific, good job and wonderful cleaning personnel. Second visit was exactly the opposite. Different team, personality clashes, caused by the fact I ask "why I was not getting the same team as the previous visit." They...
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ID
#2185296 Review #2185296 is a subjective opinion of poster.
Location
Auburn, California
Pros
  • Showed up on time
Cons
  • Unpreditable
  • Owner is unethical
Preferred solution
Let the company propose a solution
New Reviewer

Do not work for them

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually pays me. I worked 3 weeks for them and haven’t gotten a penny.
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ID
#1706523 Review #1706523 is a subjective opinion of poster.
Location
North Vancouver, British Columbia
Service
Merry Maids Cleaning Service
Pros
  • Hire anyone
Cons
  • False promises
  • Break customer property and do not care
  • Quality for price
Reason of review
Work Experience or Job Application
Loss
$900
Preferred solution
Deliver product or service ordered

Bullying

Employee favoritism and bullying in the work place. Managment threatening to fire employees if they don't work them selves to death. Managment puts out a Christian, and so called nice work enviroment in the beginning....but this is not so.
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ID
#1665005 Review #1665005 is a subjective opinion of poster.
Location
Shreveport, Louisiana
Reason of review
Work Experience or Job Application
New Reviewer

Not punctual, management lies, thieves that still have a job

I got two cleanings.. noticed stuff missing the first time so I took a picture of makeup drawer and the second time more stuff was definitely missing. Called and management said don't worry we will send another person.. So I guess the other person is gonna continue stealing from somewhere else.. then they didn't even show up the third time close to the time they said so I just cancelled it
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ID
#1646222 Review #1646222 is a subjective opinion of poster.
Location
Navarre, Florida
Service
Merry Maids Cleaning Service
Reason of review
Thieves stealing
Loss
$100
Preferred solution
Full refund
New Reviewer

Not the whole story

I tried to book this co to come and clean my apt and they told me what thy were going to do and how much i thought everything was set so i booked them for the 19 of aug then the lady says she has to collect half the payment today. i told her i was going to pay by check and i wasn't going to use a credit card she didn't give me any other options. i have been in a wheelchair for 9 months and i can't get out. if that is there rules then they don't need my business and i don't need there services
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ID
#1623635 Review #1623635 is a subjective opinion of poster.
Location
Fresno, California
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

Needs new management!

Management sucks and their policies new to change.
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ID
#1617523 Review #1617523 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Merry Maids Customer Care
Reason of review
Poor customer service
Preferred solution
New management

Complaint

I had hired merry maids to clean my home they did absolutly nothing they stood around and hid playing on their phone and when i addressed this with the owner he was very hateful and acted like he walked on water....he said im the owner and i can do and treat people how i want if my people get paid or not thats my concern he was the most rudest person i have ever spoke with......i am not at all satisfied with this service
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ID
#1544457 Review #1544457 is a subjective opinion of poster.
Service
Merry Maids Cleaning Service
Reason of review
Bad quality
New Reviewer
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Update by user Apr 29, 2019

***Got a response they would reach out shortly after this review. It’s nearly a month later and NEVER heard from anyone.

Too much growth in the area to care about keeping anyone’s business if they don’t complete what they are suppose to. I’ve found a replacement co...

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ID
#1503594 Review #1503594 is a subjective opinion of poster.
Location
Waco, Texas
Service
Merry Maids House Cleaning Service
Reason of review
Bad quality
New Reviewer

Worse than poor

Hired Merry Maids to come and clean my home. Advised them that I work and would need them to come by 12 (noon). Company said no problem we'll be there by noon. Called company at 1pm and was advised that they were busy and couldn't get to me at noon. (no call to advise of delay). They also stated that they would not refund my $100 deposit. So not only did they lie about being on time but they stole my deposit money. They didn't show up and do what was promised. Don't hire these people!!!!!!!!
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ID
#1470924 Review #1470924 is a subjective opinion of poster.
Service
Merry Maids House Cleaning Service
Cons
  • Owner is unethical
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
New Reviewer

THIS COMPANY IS A JOKE! Terrible service. They are used car salesmen

Update by user Feb 11, 2019

They have refused any resolution. I filed with the BBB and Merry Maids began personal attacks on our home, and the family heirloom they broke, they admitted to breaking it, but said they could get it at any kiosk in any mall.

They lied about stating I made them steal our cleaning products because I insisted they use bleach, when I am highly allergic to bleach. Merry Maids are thieves, they are unethical and unprofessional.

Original review posted by user Jan 09, 2019
We had them come, they broke things, didn't dust things. They said that they didn't want to dust so they would not break things. They still broke things. It was to be a deep cleaning, they barely touched anything. Brian Peterson and Karrinne are a joke and a fraud and should not be allowed to do business anywhere. We have an open claim with them since they are a fraud. They charge you, want a key to your home, and your credit card information to keep charging you. We had another cleaning company come the afternoon after they left. The new maid service was shocked with what merry maids considered a deep cleaning. They didn't even dust the ceiling fan. These people are terrible, used car salespeople. They lie and tell you what you want to hear and do not follow through. They also make you feel terrible when you are not satisfied with them. NEVER EVER USE MERRY MAIDS!
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2 comments
#1653903

Where do you live? I've worked for Merry Maids for 10 years and have never heard of anything like this.

Terrible ! Sorry about your experience however I do believe it comes down to who the owner of the company is. My boss would never have handled this so poorly. As far as a key is concerned?

That is totally your decision?most of my customers leave a key and even codes for home security but that's because they know us now. also my boss doesn't require you to leave credit card info. We have very good cleaners and if anything like this ever happened we would immediately send a crew to fix whatever was missed and also refund your $ so not all Merry Maids cleaning services are terrible!

We have an excellent customer service rating! All depends on the owner of the company!

#1627090

Sounds like a lousy job ; ceiling fans can be unbelievably filthy in a short time. Never under any circumstances would I give out a key to the house or a credit card until after the service as finished and signed off by both parties. Entering my home just because nobody answered the door quickly could have fatal consequences for somebody.

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ID
#1445190 Review #1445190 is a subjective opinion of poster.
Service
Merry Maids Cleaning Service
Cons
  • Lousy customer service
  • Quality for price
  • Quality of cleaning
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund
New Reviewer

Not value for dollar - poor quality

They charge 4 times more than other services and do equal or lower quality work. You can get a decent 2 hour cleaning for 100 bucks from Amazon. Merry Maids charged me 4 hours, 2 of which were NOT authorized and did a terrible job. There was dirt and grime left on the floor, grease on the stove, hair in the bathroom. Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time" ... which means, he has had complaints.
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ID
#1429192 Review #1429192 is a subjective opinion of poster.
Location
Covina, California
Service
Merry Maids House Cleaning Service
Cons
  • Quality for price
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Price reduction

Charged after Merry Madies broke contract

I hired Merry Maids to clean part of my home. I made several complaints and they sent out 4-5 different maids. My home was NEVER cleaned as to the agreed on services. My floors were never cleaned in corners, the cabinets were never wiped off, blacksplash was seldom leaned, throw rugs were only picked up once before hardwood floor cleaned mopped it took 3 maids to finally get the bed maid properly, tub always had residue from cleaning products left and could be seen, bathroom scale was not moved before cleaning floor more times than not, dusting was never done properly, I have class on most of my wood furniture and it was never cleaned with glass cleaner, refrigerator never wiped down, they always left a note saying that they lean something extra but I could not see anything hat was done. I am not the one that broke the contract it was Merry Maids. They just charged me 167.00 and I don't know why. If the charge for nothing is not return I have no choice but to see the magistrate and get a court date and I will file a complaint with the BBA. I wish that the service did what it is advertised it would do.
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1 comment
#1643842

Merry Maids took care of this customer and always responded to her concerns. She would never let our company come and re clean any concerns she had.

She always stated that she "loved" the team member that cleaned her home, but that the office rushed her out to the next home, which is untrue. Customer signed a 24 cleaning agreement for a full detail clean of agreed upon rooms for the discounted price of regular service. When agreement is cancelled for any reason, the first time in detail fee is charged and the agreement is cancelled. The customer cancelled the agreement before it was completed, therefore the charge was valid.

We always address complaints and concerns timely in order to make sure our customers are satisfied. I have reached out to this customer for a personal conversation regarding her concerns with no response whatsoever.

ID
#1414710 Review #1414710 is a subjective opinion of poster.
Location
North Augusta, South Carolina
Service
Merry Maids Cleaning Service
Reason of review
Bad quality
New Reviewer

This company is closed

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I have them in my house for many years every single week. They arrived on time, in full uniform, brought all of their own supplies in equipment. Are used to wash my dog for free Mike he really misses them. Mike is my dog. Are used to have the ladies over at Thanksgiving because I don’t have any family they were an amazing group of people. Dolores was especially delightful. I heard that she went to work for clean Alaska Inc.. I will be so happy if I can find them again. Irma may Howard. PS I’m elderly and the owner used to give money to Dolores to bring me a coffee from the coffee cart. Again I’m Irma.
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ID
#1311957 Review #1311957 is a subjective opinion of poster.
Location
Fairbanks, Alaska
Service
Merry Maids Cleaning Service
Pros
  • Juanita and justine
Reason of review
Good customer service

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