Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have no idea I was trying to leave you a review

We're out of business now because my mom passed away and she was my business partner and I was taking care of her while she was going through chemo and radiation. Then I got real sick with my MS and epilepsy and now I can barely walk or get around. So I'm just living off social security. And it doesn't pay nothing

User's recommendation: Don't use Merry maids they treat their employees awful.

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ID
#3591057 Review #3591057 is a subjective opinion of poster.
Location
Candler, North Carolina
Loss
$75
Preferred solution
Nothing really I'm just sad that it went down like it did.
New Reviewer

Terrible communication

Left my home while I was out shopping - Left the door unlocked - no one bothered to tell me they were leaving. I could have been home in 5 minutes - 10/22/2021

User's recommendation: None - very disappointed.

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ID
#2997158 Review #2997158 is a subjective opinion of poster.
Location
Deerfield Beach, Florida
Cons
  • Lousy customer service
  • Poor customer service
  • Quality for price
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

$500.00 paid for leaving dead mouse under sink.

Was going to have their service twice a week. Two adults, small house. After they left, we found a dead mouse under a cabinet. When called to complain, the operator got angry with us. Said since we signed up for regular service and complained, he would charge us hourly for the one service. $500.00 was the cost for a *** job.

User's recommendation: Contact them at your own risk.

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ID
#2832009 Review #2832009 is a subjective opinion of poster.
Location
Evergreen, Colorado
Loss
$300
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I had a local maid for many years who was independent and I did not like her very much (but my wife liked her). After we did not have her come in for a year during the pandemic, I went online to find a company to see if they would be any better. I knew they would be...
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ID
#2632502 Review #2632502 is a subjective opinion of poster.
Location
Randolph, New Jersey
Cons
  • Bad management does not put customer first
Preferred solution
Nothing, just let others know

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Incompetent cleaning. Did 3 rooms, that's the extent of my deep cleaning..

Update by user Jun 07, 2021

Spoke to the owner or manager or boss whatever he is and he blamed me for them not finishing their job. If you sleep some of the reviews you will see they do the same thing to other people.

Original review posted by user Jun 07, 2021
I hired Merry Maids to deep clean my 3 bedroom home. After complaining that they need 2 more hours, I told them what I needed. Dust, glass tops, floor cleaned. They didn't deep clean anything. My second bedroom, my kitchen and appliances, family room and my small bathroom, never touched. There were 2 women who worked too slow. job

User's recommendation: Do not hire Merry Maids.

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ID
#2593492 Review #2593492 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Service
Merry Maids Cleaning Service
Cons
  • Poor customer service
  • Lousy customer service
  • There lack of professionalism
Loss
$145
Preferred solution
Full refund

2 out of three employees not wearing masks

I called Merry Maids and the woman i spoke with acted as if this was a personal problem and not a public health Pandemic.

User's recommendation: DO NOT USE THIS COMPANY.

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ID
#2388259 Review #2388259 is a subjective opinion of poster.
Location
Flagstaff, Arizona

Broken Microwave

I hired Merry Maids to do a move out cleaning for my house I am planning to rent out. The kitchen bottom cabinets were not cleaned and they broke my microwave. I contacted the Kernersville office about my microwave. He said he would asked the girls to confess who broke it. Apparently no one confessed, but my microwave was not broken before they came. He is refusing to address this and basically calling me a liar. I am very offended by this as I am not a liar. I would like to have my microwave fixed or replaced

User's recommendation: Buyer beware.

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ID
#2355657 Review #2355657 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer
Completely disappointed. First cleaning was terrific, good job and wonderful cleaning personnel. Second visit was exactly the opposite. Different team, personality clashes, caused by the fact I ask "why I was not getting the same team as the previous visit." They...
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ID
#2185296 Review #2185296 is a subjective opinion of poster.
Location
Auburn, California
Pros
  • Showed up on time
Cons
  • Owner is unethical
  • Unpreditable
Preferred solution
Let the company propose a solution
New Reviewer

Do not work for them

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually pays me. I worked 3 weeks for them and haven’t gotten a penny.
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ID
#1706523 Review #1706523 is a subjective opinion of poster.
Location
North Vancouver, British Columbia
Service
Merry Maids Cleaning Service
Pros
  • Hire anyone
Cons
  • There lack of professionalism
  • Lousy customer service
  • Break customer property and do not care
Reason of review
Work Experience or Job Application
Loss
$900
Preferred solution
Deliver product or service ordered

Bullying

Employee favoritism and bullying in the work place. Managment threatening to fire employees if they don't work them selves to death. Managment puts out a Christian, and so called nice work enviroment in the beginning....but this is not so.
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1 comment
#2081668

If you do not want to work hard quit.

ID
#1665005 Review #1665005 is a subjective opinion of poster.
Location
Shreveport, Louisiana
Reason of review
Work Experience or Job Application
New Reviewer

Not punctual, management lies, thieves that still have a job

I got two cleanings.. noticed stuff missing the first time so I took a picture of makeup drawer and the second time more stuff was definitely missing. Called and management said don't worry we will send another person.. So I guess the other person is gonna continue stealing from somewhere else.. then they didn't even show up the third time close to the time they said so I just cancelled it
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ID
#1646222 Review #1646222 is a subjective opinion of poster.
Location
Navarre, Florida
Service
Merry Maids Cleaning Service
Reason of review
Thieves stealing
Loss
$100
Preferred solution
Full refund
New Reviewer

Not the whole story

I tried to book this co to come and clean my apt and they told me what thy were going to do and how much i thought everything was set so i booked them for the 19 of aug then the lady says she has to collect half the payment today. i told her i was going to pay by check and i wasn't going to use a credit card she didn't give me any other options. i have been in a wheelchair for 9 months and i can't get out. if that is there rules then they don't need my business and i don't need there services
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ID
#1623635 Review #1623635 is a subjective opinion of poster.
Location
Fresno, California
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

Needs new management!

Management sucks and their policies new to change.
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ID
#1617523 Review #1617523 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Merry Maids Customer Care
Reason of review
Poor customer service
Preferred solution
New management

Complaint

I had hired merry maids to clean my home they did absolutly nothing they stood around and hid playing on their phone and when i addressed this with the owner he was very hateful and acted like he walked on water....he said im the owner and i can do and treat people how i want if my people get paid or not thats my concern he was the most rudest person i have ever spoke with......i am not at all satisfied with this service
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ID
#1544457 Review #1544457 is a subjective opinion of poster.
Service
Merry Maids Cleaning Service
Reason of review
Bad quality
New Reviewer
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Merry Maids - Incompleted job(s)
Update by user Apr 29, 2019

***Got a response they would reach out shortly after this review. It’s nearly a month later and NEVER heard from anyone.

Too much growth in the area to care about keeping anyone’s business if they don’t complete what they are suppose to. I’ve found a replacement co...

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ID
#1503594 Review #1503594 is a subjective opinion of poster.
Location
Waco, Texas
Service
Merry Maids House Cleaning Service
Reason of review
Bad quality
New Reviewer

Worse than poor

Hired Merry Maids to come and clean my home. Advised them that I work and would need them to come by 12 (noon). Company said no problem we'll be there by noon. Called company at 1pm and was advised that they were busy and couldn't get to me at noon. (no call to advise of delay). They also stated that they would not refund my $100 deposit. So not only did they lie about being on time but they stole my deposit money. They didn't show up and do what was promised. Don't hire these people!!!!!!!!
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ID
#1470924 Review #1470924 is a subjective opinion of poster.
Service
Merry Maids House Cleaning Service
Cons
  • Owner is unethical
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

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