Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

First time ever using a cleaning service and now I know why. We have roughly 3000 sq ft, 4 bedroom house.

We had a walkthrough with a Merry Maid rep who told us they would thoroughly clean every room, dust, vacuum, wash floors, clean kitchen, etc. Told us they would have a 2 person crew spend as much time as necessary (or at least 3 hours). I was a little skeptical, as it takes 2 of us 4-5 hours to clean. I monitored the time they were in my house by my house alarm.

They were in and out in an hour. ONE HOUR! It's nearly impossible to make a dent in an hour, let alone clean an entire house in an hour!! When I contacted the rep, she assured me the house was clean, and I should just wait to see when I got home, and if it wasn't cleaned to my satisfaction, she would send them back.

When I got home, I checked every piece of furniture and NOTHING had been disturbed!! They didn't dust or even pretend to dust by dusting around things! I sent pictures to the rep who told me that if I wanted them to actually clean my house the way she originally told me they would, it would cost me $330, not the original amount of $110!! Their paperwork clearly states that they would dust, mop, vacuum, wash floors in ALL my rooms...not what they could squeeze in in an hour!!

What a waste of money and time. Save your money, do it yourself.

Product or Service Mentioned: Merry Maids House Cleaning Service.

Reason of review: Bad quality.

I didn't like: Quality of cleaning, There lack of professionalism, Being lied to, Quality of work for price i paid.

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Yes the time spent on writing your review alone, you could have used to clean your own place kmt.

Staunton, Virginia, United States #1297640

If you want a deep clean tou have to pay for a deep clean and they are pushed to rush. They sometimes give them 6 houses like yours in an 8 hr day.

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