Merry Maids House Cleaning Service Review

First time ever using a cleaning service and now I know why.We have roughly 3000 sq ft, 4 bedroom house.

We had a walkthrough with a Merry Maid rep who told us they would thoroughly clean every room, dust, vacuum, wash floors, clean kitchen, etc. Told us they would have a 2 person crew spend as much time as necessary (or at least 3 hours). I was a little skeptical, as it takes 2 of us 4-5 hours to clean. I monitored the time they were in my house by my house alarm.

They were in and out in an hour. ONE HOUR! It's nearly impossible to make a dent in an hour, let alone clean an entire house in an hour!! When I contacted the rep, she assured me the house was clean, and I should just wait to see when I got home, and if it wasn't cleaned to my satisfaction, she would send them back.

When I got home, I checked every piece of furniture and NOTHING had been disturbed!! They didn't dust or even pretend to dust by dusting around things! I sent pictures to the rep who told me that if I wanted them to actually clean my house the way she originally told me they would, it would cost me $330, not the original amount of $110!! Their paperwork clearly states that they would dust, mop, vacuum, wash floors in ALL my rooms...not what they could squeeze in in an hour!!

What a waste of money and time.Save your money, do it yourself.

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Advertised vs Delivered
Customer service
Price Affordability
Value for money
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
Discounts and Special Offers
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Quality of cleaning
    • There lack of professionalism
    • Being lied to
    • Quality of work for price i paid

Reason of review:
Bad quality
Product or service
Merry Maids House Cleaning Service
Review category
Cleaning Services
review #931059

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